REFUNDPOLICY

1. 7-Day Money-Back Guarantee

At ESS Consultoria em Tecnologia da Informação LTDA, we offer a 7-day money-back guarantee for all our software services, including Script Flow International. If you are not satisfied with the tool, you can request a full refund within 7 calendar days of your initial purchase.

2. Conditions for Refund

After the initial 7-day period, refunds are typically not provided. However, we may review requests on a case-by-case basis in the following events:

• Technical failures that prevent the use of core AI tools.
• Billing errors or accidental duplicate charges.
• Verified account access issues that our support team cannot resolve.

3. Processing via Paddle

All our transactions are handled by Paddle (our Merchant of Record). When a refund is approved by our team, it will be processed back to the original payment method used through Paddle's secure system.

Refunds typically take 5 to 10 business days to appear on your bank statement or digital wallet after processing.